Seeking Alpha's Feedback Forum

Note: If you are running our app on your iPhone/iPad or Android device and you have a technical issue, please try to uninstall and reinstall the app from the store and see if the problem is resolved.  

Our team reviews every post in this forum. However, we cannot guarantee a personal response to every post.

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Overnight my login lost all portfolios and alerts and had no ability to sign in..... only create a new account. Can you fix

bryanlarrison1 1 year ago in iPhone App • updated by Maya Natan 1 year ago 1

Overnight my login lost all portfolios and alerts and had no ability to sign in..... only create a new account.   Can you fix 

Answer
Maya Natan 1 year ago

Thank you for your message and I apologize for the inconvenience.

 

We had a bug in our system recently that was causing this issue for a small portion of customers. While we are working on an automated fix for this, there are a couple things we can try to restore access:

1) Logging out and logging back in

To do so, go to your “More” menu and select "Sign Out".

To log back in simply enter the email and password with which you registered, and you will automatically be logged in.


If you can't remember which account you used to register, please type in the email address you are using to receive email alerts from Seeking Alpha with.


If you forgot your password you can always recover it by entering your email address and on the password screen tap on “Forgot Password”. You will get an email from Seeking Alpha with a One-Click Setup link. This will log you back in.


If it's not working, you can uninstalling and reinstalling the app.


Please let me know if the issue persists after performing these two measures.


Best,

Maya

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Error cannot connect to server

harkerberry 1 year ago in iPhone App 0
0

After hours

lwebb74 1 year ago in iPhone App 0

Is it a bug or setting that I can only see the % and not the dollar amount?

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iPad app login error

sanmarinow 1 year ago in iPhone App 0

I am unable to log into my account using the iPad app even though it works fine in a browser and on my iPhone app. When it asked me for my email address to sign in, I get a “error, cannot connect to Seeking Alpha” message. 

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App I now worthless... I get alerts, but that’s it... No access to portfolio, nothing

flysafer 1 year ago in iPhone App 0

I paid for an annual subscription, and can’t access the author... :(.  

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Under review

I have suddenly lost the ability to open my portfolio or notifications

Roy Ahonen 1 year ago in iPhone App • updated by Maya Natan 1 year ago 2
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Bring back stock prices in portfolios!

bondscoop 1 year ago in iPhone App 0

portfolios without prices are basically worthless. 

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Under review

Provide Button - to Vote DOWN or UNLIKE a Contributing Anslyst here

ed.anastacio 1 year ago in iPhone App • updated by Maya Natan 12 months ago 2
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Fix this hot mess!!!

larr2121 1 year ago in iPhone App 0

the update blows.  Can’t even sign in now.  Fix it quick or I’m moving elsewhere.

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Can’t change app email

frank.mcardle 1 year ago in iPhone App 0

I have one email. Use SA on my PC and iPhone. iPhone has incorrect email address for me on the app but when I go to correct it in SA settings I get an error saying the corrected email is already in use. Why can’t I fix the email in the app to match the email I use on the PC?