Seeking Alpha's Feedback Forum

Our team reviews every post in this forum. However, we cannot guarantee a personal response to every post.

Important note for iPhone and iPad app users.   We found an issue where after running the app for a while, it starts to have issues communicating with the server.  This can manifest in an inability to write comments or general behavior issues with the app.   If the app starts to act strangely, please uninstall the app from your phone and reinstall it from the app store.  We are working on a fix for this issue and it will be available as soon as possible.  Sorry for the inconvenience.

+427
Under review

Notifications not populating in the app.

hendi1 9 months ago in iPhone App • updated by DoTheEvolution 19 hours ago 36

Notifications not populating in the app.  I get the pop up notification on the iPhone but it doesn’t show up within the app. Did the recent iPhone upgrade. Is that the issue? 

Answer
Maya Natan 6 months ago

Thank you for your message and I apologize for the inconvenience. We are working on a fix for the notifications bug.

In the meantime, please try reinstalling the app, in some cases that fix the issue.

+421
Fixed

I can no longer scroll down through my stock list or notifications it immediately pops back up to the top

stesha536 6 months ago in Android App • updated by Maya Natan 4 days ago 94

I I can no longer scroll down to anything in this app it immediately pops back up to the top after a second.

Answer
Maya Natan 4 days ago

Thank you for your message and I apologize for the inconvenience. 

Please update the app. Make sure you are installing version 4.19.

If you already installed 4.19 and the problem persists, try reinstalling.

+255
Fixed

Portfolio stock prices not displaying

bassem 1 month ago • updated by sloreej 1 month ago 131
+179
Fixed

Lost the daily percentage gains or losses

anonymous 6 months ago in Android App • updated by Maya Natan 4 days ago 15

I no longer get my daily percentage gains or losses.

Answer
Maya Natan 4 days ago

Thank you for your feedback. We are working on a fix.

Please update the app as soon as a new version will be released.

+150
Completed

Stock prices missing on portfolio page

bell_d47 6 months ago in iPhone App • updated by Boomalakamishabob 5 months ago 28

App has been very unstable of late.

Answer
Maya Natan 6 months ago

Thank you for your message and I apologize for the inconvenience. 


1) We are aware of the iPad bug and working on a fix.

2) Regarding the new portfolio design: To toggle the % and $ change - tap the red/green box. 

+139
Fixed

Hate the recent update

Namaste! 6 months ago in Android App • updated by Maya Natan 4 days ago 6

Bring back the condensed version of the last Android version of the portfolio that includes the percentage change in the daily NAV. There are bugs in the update that prevent scrolling down the list of stocks in my portfolio---seconds after scrolling down, the screen pops back up to the top making it impossible to view stocks further down. The update is totally unusable!

+129
Under review

Stock Prices not showing in app after 11.1.3 upgrade

Gordon Frank 6 months ago in iPhone App • updated by Maya Natan 5 months ago 5

Prices not showing up in app portfolios since upgrading to iOS 11.1.3. Price changes show, but stock prices do not. I deleted and reloaded the app and restarted iPad mini  twice to make sure. 

+102
Under review

Cannot scroll through portfolio on iPhone

giles.christopher 5 months ago in iPhone App • updated by Kojirou 4 months ago 22

On iPhone app 3.8.2 can no longer scroll through portfolio. And still unresolved, cannot view notifications. 


I have not been able to use this app for approx a month (or more?). I am now looking for an alternative. This app was very useful for general information and conversation in specific topics. Unfortunately, I now realize I was relying on its information too much. 


Once I find a viable alternative, I see little reason to keep this app with how long it takes to get support. Sad. 

+102
Under review

Latest Update is useless

sprago15 6 months ago in iPhone App • updated by Maya Natan 6 months ago 18

asking to log in, doesn’t recognize email. Nothing in the app works. More broken now then before 

Answer
Maya Natan 6 months ago

You'll need to update the app to the latest version.

I would suggest to reinstall: Delete your current app from the device and install it again from the appstore

+93
Under review

Pro plan is way to expensive!

trude017mill 10 months ago in Website • updated by Marcus Teo 2 months ago 110

Is this new? I've never seen the requirement to buy Pro in order to see an article. I love you guys, but $900/yr is out of the question, just to access a few dated articles. You need a different path to cover costs and make a profit. How about a $15-$20/mo plan, I bet you would get a hell of a lot more takers!