Seeking Alpha's Feedback Forum
Our team reviews every post in this forum. However, we cannot guarantee a personal response to every post.
Important note for iPhone and iPad app users. We found an issue where after running the app for a while, it starts to have issues communicating with the server. This can manifest in an inability to write comments or general behavior issues with the app. If the app starts to act strangely, please uninstall the app from your phone and reinstall it from the app store. We are working on a fix for this issue and it will be available as soon as possible. Sorry for the inconvenience.
Notifications not populating in the app.
Notifications not populating in the app. I get the pop up notification on the iPhone but it doesn’t show up within the app. Did the recent iPhone upgrade. Is that the issue?
Thank you for your message and I apologize for the inconvenience. We are working on a fix for the notifications bug.
In the meantime, please try reinstalling the app, in some cases that fix the issue.
I can no longer scroll down through my stock list or notifications it immediately pops back up to the top
I I can no longer scroll down to anything in this app it immediately pops back up to the top after a second.
Thank you for your message and I apologize for the inconvenience.
Please update the app. Make sure you are installing version 4.19.
If you already installed 4.19 and the problem persists, try reinstalling.
Lost the daily percentage gains or losses
I no longer get my daily percentage gains or losses.
Thank you for your feedback. We are working on a fix.
Please update the app as soon as a new version will be released.
Thank you for your message and I apologize for the inconvenience.
1) We are aware of the iPad bug and working on a fix.
2) Regarding the new portfolio design: To toggle the % and $ change - tap the red/green box.
Hate the recent update
Bring back the condensed version of the last Android version of the portfolio that includes the percentage change in the daily NAV. There are bugs in the update that prevent scrolling down the list of stocks in my portfolio---seconds after scrolling down, the screen pops back up to the top making it impossible to view stocks further down. The update is totally unusable!
Stock Prices not showing in app after 11.1.3 upgrade
Prices not showing up in app portfolios since upgrading to iOS 11.1.3. Price changes show, but stock prices do not. I deleted and reloaded the app and restarted iPad mini twice to make sure.
Cannot scroll through portfolio on iPhone
On iPhone app 3.8.2 can no longer scroll through portfolio. And still unresolved, cannot view notifications.
I have not been able to use this app for approx a month (or more?). I am now looking for an alternative. This app was very useful for general information and conversation in specific topics. Unfortunately, I now realize I was relying on its information too much.
Once I find a viable alternative, I see little reason to keep this app with how long it takes to get support. Sad.
Latest Update is useless
asking to log in, doesn’t recognize email. Nothing in the app works. More broken now then before
You'll need to update the app to the latest version.
I would suggest to reinstall: Delete your current app from the device and install it again from the appstore
Pro plan is way to expensive!
Is this new? I've never seen the requirement to buy Pro in order to see an article. I love you guys, but $900/yr is out of the question, just to access a few dated articles. You need a different path to cover costs and make a profit. How about a $15-$20/mo plan, I bet you would get a hell of a lot more takers!
Customer support service by UserEcho
