chat not forwarding messages to email

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alacer
  • updated
  • Answered

Since the New Live Chat Features were announced on 6/17/2018 chat is not forwarding messages to email. Can that be fixed?

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anonymous
  • Under review

Hi,


Emails are only sent when you are offline (i.e. not logged into Chat) and when your settings indicate you should get emails:





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alacer

With Firefox on a Windows laptop  there are no options for Email or Mobile In Notifications Preferences and there is no Notifications section.  Before 6/17/2018 there was an Email option in Notifications Preferences that I configured to forward all chat messages to email and had been working fine for the last few months.

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alacer

Trying with Internet Explorer 11 gives the same results as with Firefox - int chat no options for Email or Mobile In Notifications Preferences and no Notifications section

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anonymous

Do you see it here?

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alacer

I see Notifications Preferences and the only such preferences offered are Receive Alerts|Mute all notifications, Receive @all and @here mentions|Mute@all and @here mentions, and Show counter|Hide counter. Below is a screenshot of all my Notifications Preferences using Firefox 56 on a Windows laptop, ditto for IE 11. Did your chat implementation team test those platforms? I don't want to have to keep chat open all the time to know about new messages. Before the recent changes I had been relying on email forwarding of new chat messages and that worked well before June 17 2018. I do not need or expect to use any of the new chat features recently introduced.

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anonymous
  • Answered

Hi,


"Mute all notifications" is selected. Simply change that setting to "receive alerts" and then ensure "All Messages" is selected under the Email section.