+1
Under review

Portfolio gone after update

anonymous 7 months ago in iPhone App • updated by Maya Natan 7 months ago 1

I updated to the latest AP release and all my portfolios I had setup are now gone. How to restore?

Answer

Answer
Under review

Thank you for your message and I apologize for the inconvenience. 
From what I see, you are using an old version of the app.
Please update to the latest version. Make sure you are installing version 3.8.8 and above.
If you already installed 3.8.8 and above and the problem persists, try to log out and log in again.


Regarding portfolio restore. Nothing was lost, you probably had a spelling mistake entering your email and you've created a new account by mistake.


If you can't remember which email account you used to register, please type in the email address you are using to receive email alerts from Seeking Alpha with.

If you forgot your password you can always recover it by entering your email address and on the password screen tap on “Forgot Password”. You will get an email from Seeking Alpha with a One-Click Setup link. This will log you back in.


Answer
Under review

Thank you for your message and I apologize for the inconvenience. 
From what I see, you are using an old version of the app.
Please update to the latest version. Make sure you are installing version 3.8.8 and above.
If you already installed 3.8.8 and above and the problem persists, try to log out and log in again.


Regarding portfolio restore. Nothing was lost, you probably had a spelling mistake entering your email and you've created a new account by mistake.


If you can't remember which email account you used to register, please type in the email address you are using to receive email alerts from Seeking Alpha with.

If you forgot your password you can always recover it by entering your email address and on the password screen tap on “Forgot Password”. You will get an email from Seeking Alpha with a One-Click Setup link. This will log you back in.