Cannot unsubscribe from Insiders Forum

  • updated
  • Completed

I want to unsubscribe from the author mentionned in the title.

The page "subscription settings" doesnt contain anything.

The email address subscriptions@... doesn't work, cannot send emails there.

I hate when companies prevent customers from leaving. Please delete my subscription.

SA Editor Daniel Shvartsman
  • Completed

Hi siorge,

Thanks for the message. Your subscription was canceled automatically due to a billing issue. I'm not sure why didn't work for you, you should be able to contact us there. We may have contacted you with the billing notices at an old email address you had on the account, we've updated it in our files in case you ever sign up for another subscription.

The issue with the subscription settings may be that you tried to access it after the subscription was canceled. We are working to make that page available for past subscriptions.

Sorry for the frustration, and thank you for posting,