Apparently, they haven't figured it out judging by their tone-deaf response to the 90%+(?) negative feedback.
I've seen this kind of over-engineering in the software industry: programmers have to put in their daily 8-hours and so add feature-creep, resulting in over-functional, bloated products.
Maybe, just maybe, it'll dawn on the powers-that-be when both traffic and revenue decline. Similar thing happened to Coca-Cola in 1985:
Apparently, they haven't figured it out judging by their tone-deaf response to the 90%+(?) negative feedback.
I've seen this kind of over-engineering in the software industry: programmers have to put in their daily 8-hours and so add feature-creep, resulting in over-functional, bloated products.
Maybe, just maybe, it'll dawn on the powers-that-be when both traffic and revenue decline. Similar thing happened to Coca-Cola in 1985:
https://www.history.com/news/why-coca-cola-new-coke-flopped