Problem with IPhone App

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Hi - when I open the app on my new IPhone 11, I get a message saying “The url was blocked by a content filter”, with a button, saying “try again”, which does nothing when I click on it. Any suggestions?

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Satisfaction mark by anonymous 3 years ago

Jacob - thanks for your help

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SA Jacob Maltz
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Please try the guidance in this article and let me know if it helps https://www.macrumors.com/how-to/disable-content-blockers-safari-ios/    Please note that our app is basically running Safari inside, so this might be causing it.  Thanks

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anonymous

Hi, when I click on the Aa button on the seeking alpha website and go into website setting, I don’t get an option to adjust the content blockers?

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SA Jacob Maltz

Did you set up any special security settings when you got your new iphone or any special security apps, like an ad blocker ? 

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anonymous

Hi - it seems to be working OK now. Thanks for your help.

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SA Jacob Maltz
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