0
Awaiting Customer Reply

merril lynch - cannot link to broker

gurthang99 3 weeks ago in Website updated by grg7 2 days ago 6

I like the broker link thing!  Very nice.  Vanguard and Fidelity were done and working.  Merril Edge, however, had a problem.  I tried twice.  Yes, I entered the correct username and password.  I am using the latest version of Chrome on a Windows 10 with all recent updates. (1908)

Answer

Answer
Awaiting Customer Reply

Hi, occasionally specific brokers present connection issues. Please try again a few hours later or tomorrow.
Please let us know if the issue persists. 

Answer
Awaiting Customer Reply

Hi, occasionally specific brokers present connection issues. Please try again a few hours later or tomorrow.
Please let us know if the issue persists. 

Unfortunately, the problem still persists after multiple tries yesterday and today.

I'm sorry to hear that, could you please try again and tell us which error do you see.

Something went wrong 

There was a problem and we couldn't connect your account.  Try entering your username and password again.

I tried 3 times today.

I tried again today and have the same issue.

I have the opposite issue. I linked Merrill EDGE successfully, but I still get a message that my credentials need to be updated every time I load the portfolio. As soon as I proceed with that, I get a message that my account is already successfully linked to this app