merril lynch - cannot link to broker

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I like the broker link thing!  Very nice.  Vanguard and Fidelity were done and working.  Merril Edge, however, had a problem.  I tried twice.  Yes, I entered the correct username and password.  I am using the latest version of Chrome on a Windows 10 with all recent updates. (1908)

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SA Kateryna Kovrizhenko
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Hi, occasionally specific brokers present connection issues. Please try again a few hours later or tomorrow.
Please let us know if the issue persists. 

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Mary Fruhstuck

It's been over 2 months, I opened a premium support ticket about not being able to link my merrill portfolio. I am told it's an issue with the Plaid service and there is no eta on having it fixed. I asked for a refund on the premium subscription from the time I was not able to use the service to the end of the subscription which I do not think is unreasonable. First, i was offered a discounted renewal rate which I see no point if I can use the functionality to monitor my realtime portfolio. Since I did not reply to this fabulous offer, my account is canceled without any credit for the current subscription. I have only logged in since this issue to see if I can link to my account and to respond to the ticket