Your subscription system is horrible. I just upgraded and was charged but still have no access.
It says I cancelled my sub in July which I did because one-year sub didn’t work either. Decided to try monthly with same problem. You removed email support too. The app is horrendously architected with crap backend integration.
what’s the current status? How do I keep track of this thread without having to search by keyword like “subscription system”..
As I mentioned in my previous response. I enabled you for premium access yesterday. We found the root cause of the problem and we are planning to deploy a fix on Sunday. It affects users who were subscribed to annual and switched to monthly after cancelling via Apple support.
Since the annual plan is still in the system, with a later date, our code thought it was your current plan. We ran a report and only yourself and one other user encountered this problem, out of many many subscribers. Sorry for the inconvenience.