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Under review

Cannot Modify Subscription

tamaharbor 1 year ago • updated by SA Editor Daniel Shvartsman 1 year ago 4

I am not able to modify Marketplace subscriptions via "https://seekingalpha.com/account/subscriptions_settings".  Please help.

Answer

Answer
Under review

Hi Tamaharbor,


Thanks for the message, sorry for the delay. We have a bug related to users who have more than 5 subscription services. We are working on this.


In the meantime, we have noted the cancellation request and will cancel all subscriptions as soon as possible. Please contact us at subscriptions@seekingalpha.com if you have further questions.


Thanks,

Daniel

Hello?  Customer service?

"Yikes!  look's like we've messed up.  We have encountered an error."

Please cancel all of my Marketplace Services/Subscriptions immediately.  Thank you.  01/22/2018.

Answer
Under review

Hi Tamaharbor,


Thanks for the message, sorry for the delay. We have a bug related to users who have more than 5 subscription services. We are working on this.


In the meantime, we have noted the cancellation request and will cancel all subscriptions as soon as possible. Please contact us at subscriptions@seekingalpha.com if you have further questions.


Thanks,

Daniel