I made an incautious mistake when choose the service type to subscribe
I just made a mistake when choosing the subscription type when I start my trial. What I need is a premium service but an incautious choice was made for a professional one. Pro service charge exceeds my budget a lot and the usage is far beyond my demand.
I haven't realized it until the bill was paid today, so is there any possibility of you to help me do one of the following three things:1. cancel the annual pro service and refund me2. downgrade the annual pro to annual premium and refund difference price3. downgrade the annual pro to monthly pro and refund extra price
Having the same problem - how did this turn out for you? Did you get back your money?
I have a similar problem. I've contacted support and waiting for their reply. I don't know what happened to ufgtb24. What about you?
hi, did anyone get a reply for this?
yes, customer service refunded me and put me in premium as soon as they got my request.
How did you find the support? I have the same problem...
subscriptions@seekingalpha.com