Linked Portfolio not updating
i linked my brokers to my portfolio. It says that the portfolios will update after 24 hours. After some trades, I've waited a week and they still haven't updated. I have to unlink and link the brokers again.
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Hi all,
Thanks for reaching out and sorry about the issue.
The portfolios linked to your broker account will update automatically unless you have MFA (two-factor authentication ) enabled.
If you have MFA enabled, every time you log in, you will need to delink and re-link, only then it will be updated. We apologize for the inconvenience.
In case you don't have MFA enabled, please delink and relink again and see if it gets updated. If it still won't update, do let me know and I will forward the issue to our linking broker partner plaid.
Hope this helps! Feel free to reach out in case further assistance is required.
Regards,
Shubham Shresth
Data QA Analyst, Seeking Alpha
Well, there goes my Seeking Alpha renewal. This is a deal-breaker for me.
Hi all,
Thanks for reaching out and sorry about the issue.
The portfolios linked to your broker account will update automatically unless you have MFA (two-factor authentication ) enabled.
If you have MFA enabled, every time you log in, you will need to delink and re-link, only then it will be updated. We apologize for the inconvenience.
In case you don't have MFA enabled, please delink and relink again and see if it gets updated. If it still won't update, do let me know and I will forward the issue to our linking broker partner plaid.
Hope this helps! Feel free to reach out in case further assistance is required.
Regards,
Shubham Shresth
Data QA Analyst, Seeking Alpha
This is a very poor solution and needs a real fix. Please address this. I renew next July…hope to see a fix by then, if not, adios…this is a real pain.
MFA is a STANDARD for internet security, especially, things involving finances and personal information. Fix this now.
Hi all,
Thanks for reaching out and sorry about the issue.
The portfolios linked to your broker account will update automatically unless you have MFA (two-factor authentication ) enabled.
If you have MFA enabled, every time you log in, you will need to delink and re-link, only then it will be updated. We apologize for the inconvenience.
In case you don't have MFA enabled, please delink and relink again and see if it gets updated. If it still won't update, do let me know and I will forward the issue to our linking broker partner plaid.
Hope this helps! Feel free to reach out in case further assistance is required.
Regards,
Shubham Shresth
Data QA Analyst, Seeking Alpha