I cannot update my password

Avatar
  • updated
Avatar
Reynold

Your instructions say to enter my old password. i did that. The error message says to enter at least 8 characters. This makes no sense. My old password is 6 characters. What am I supposed to do now? Then I clicked on the link to send me a new password link via e-mail. I did that and nothing was received .... I waited 10 minutes. I hope you can get some professional help to resolve these baby-step problems.