I am using latest Firefox on W10. I was reading the syrs article, and saw one thing that disturbed me, about the need for CT scans. I couldn't use the Chat to get back to you. Chat seems stuck at the lower right corner of my Firefox screen. I couldn't move the Chat panel, though I did swear at it a bit, and that made me feel better. I just wanted to wish Mr. Jensen well. My impression is that he and his staff are in earnest that subscribers have as much information as possible.
Gerryy, sorry for the frustration. Perhaps try - https://seekingalpha.com/account/chat? That should work. Email us at firstname.lastname@example.org if not.