Unable to reestablish broker link on iPad

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Broker link was terminated due to “inactivity”. What activity is required to maintain link?

Attempted to reestablish broker link. Now have locked iPad screen with spinning arrows and message: Loading. Please wait a moment. Now at 30 minutes. 
Unable to cancel this. Unable to do anything on the app. Used phone to post this. 
Reluctant to attempt on either desk top or phone. 


I did a hard restart which curd the locked scree problem, but I am reluctant to try to reestablish the broker link - especially with my desktop computer.