+1
Under review

Loading spinner forever at "Pick 5 stocks" prompt on initial setup

anonymous 10 months ago in Android App • updated by Maya Natan 10 months ago 1

Hello,


Potentially Critical Bug? Prevents new users from using the application.

My apologies if this has already been entered. I didn't find any via searching with several terms.


Summary:

It's not possible for many (or all?) NEW users to use the app due to an issue where when you first log in and then are asked to pick your 5 stocks you will see a loading spinner for eternity when you click the continue button.


Steps to reproduce:

  1. Launch the app as a new user follow the prompts to create an account OR login with current
  2. Notice when you get to the prompt to pick 5 stocks and then hit continue you will see a loading spinner forever
  3. Notice, if you review android app reviews many people have complained of the same issue

Additional Information:

Note, I tested step #1 with logging in with a current account but assume the issue also happens if you have to register and create one.

SA Version 4.19.2 (Updated on 9/5/18, latest available at time of reporting bug)
Model: Samsung Galaxy S8+,  SM-G955U
Android: 8.0.0
Kernel: 4.4.78-13889051
Android patch level: August 1, 2018


Thank you,

David N

Under review

Thank you for reporting.