Articles keep refreshing

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  • updated
  • Under review

While you are trying to read an article, SA keeps refreshing making the screen jump back to the article’s beginning over and over. This is making the articles almost unreadable 

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Irwin R. Schyster

yup. Uninstalled the app and using browser instead. Feel like it’s 2012. That’s like the Stone Age. 

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The Hedonic Monk

I have been having the same issue for about a week or so on my iPhone. Works fine on my desktop.

I do believe it is related to the ads refreshing and this is simply abysmal.

If/when they fix this will they let us know here? Not that I’m entirely optimistic they will fix it soon, but they really should even from a simple business perspective. If we can read the articles we also won’t see the ads they are trying to push on us. Your move, SA.

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Veritas1010

I use the web site via SA’s daily emails on my iPad. I suspect this is the digital equivalent of simply using the App. So I can’t jettison as I never carry around my Mac.


Thank you however for weighing in to help, more than SA will do these days.

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stoney500

Unfortunately Seeking Alpha is one of millions of companies depending on the increasingly tiresome COVID excuse which goes something like “Why is your customer service so terrible/non-existent now?” Reply “Because of Covid” Answer “Oh, OK” 


It is this way for countless industries. How long is the Covid excuse they rely upon going to be acceptable? 

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Veritas1010

For as long as people who pay accept it. It is way of the Brave New World ans SA is part of the “people be damned” ethos of our time.



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-2
MrEric

I had the same problem of articles reloading themselves.  I found a solution and posted it on a similar thread here. I’ll post it again here in case some of you didn’t see it.  So my iPhone had an unrelated problem called Ghost Touch where apps would open without me touching the screen and other things going on.  You can Google how to fix Ghost Touch for the type of phone you have.  What’s strange is that once I fixed this “unrelated” problem on my phone, all my seeking alpha articles no longer reloaded themselves. Everything with seeking alpha went back to normal.  Weird how fixing one problem actually solved another but it worked!  So I went into Settings then clicked General then at the bottom clicked Reset then at the top clicked on Reset All Settings. Your phone will reboot itself and you’ll have to reset things like wallpaper ringtones alert sounds, etc etc but for me it was well worth it.  And no more articles reloading themselves.  It’s great and for me was worth the time.  Hope this helps. 

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-1
SA Admin Kushal Mehrotra
  • Under review

Hi all,

It seems the issue is related to the new Paywall. you can read more about it here:
https://feedback.seekingalpha.com/en/communities/1/topics/152129-new-paywall-free-article-limit-since-jan-4th-2021

Nonetheless, i've made our technology team aware of the issue and i'll update here as i hear back from them.

Regards,
Kushal Mehrotra
Data QA Analyst

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Veritas1010

I appreciate your response. I respect the fact SA needs (and must) earn money, however this is just an IT glitch that can be addressed and undoubtedly corrected. 

Otherwise it kills thoughtful commentaries rather than one or two line drive-by sniping. 

I noticed it happened today (July 18, 2021 and so long as SA offers free access (to a certain extent) this glitch is deleterious to draw new subscribers.


Thank you for your concern, hope it can be remedied.

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tedbaze

iphone app keeps refreshing when looking at peers