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Answered

Unable to cancel subscription

kstults 2 years ago in Website updated by SA Editor Daniel Shvartsman 2 years ago 1

Hi folks - I've was trying repeatedly yesterday to cancel my trial subscription at the end of my trial period but kept getting an error message whenever I would try to submit (via desktop on mobile, btw).  Finally it worked today, but it appears I may have already been charged. ?  Appreciate if you could help me out.  Thanks so much.

Answer

+1
Answer
Answered

Thanks for the message, we've reported the issue to our team, and have processed a refund of the charge. Please let us know if we can help with anything else.

+1
Answer
Answered

Thanks for the message, we've reported the issue to our team, and have processed a refund of the charge. Please let us know if we can help with anything else.