unable to clear notifications

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  • updated
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This issue just started. On my IPad using the app and reading notifications. Once I read a notification and tell the app to clear , it does clear for about a minute then the notification returns. The only way to clear is to use clear all. Thanks

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SA Nina Yablokova
  • Under review

Dear customer,

Thank you for the message and apologies for the inconvenience. Could you, please, provide a video record to help us investigate and fix this issue. Currently, we can't reproduce it. 

Best regards, 

Nina Yablokova

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UZaw Myo Htwe

White Heart 

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May2020
Quote from SA Nina Yablokova

Dear customer,

Thank you for the message and apologies for the inconvenience. Could you, please, provide a video record to help us investigate and fix this issue. Currently, we can't reproduce it. 

Best regards, 

Nina Yablokova

Unable to send video now. Note time stamp top left of photos for AbbVie.

21:32 clear, 21:32 cleared, 21:33 AbbVie returned.


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May2020
Quote from May2020

Unable to send video now. Note time stamp top left of photos for AbbVie.

21:32 clear, 21:32 cleared, 21:33 AbbVie returned.


This issue of “unable to clear notifications” happens on my IPhone 8 and IPad Air 2.