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Under review

Secure Connection issues

EdwinJBrown 1 year ago in Website updated by SA Jacob Maltz 1 year ago 14

For the past 24 hours + I have been unable to connect to an article via a notification email.  I am able to go to seekingalpha.com and access the same article via search on the main site.

Under review

Hi,

Can you paste a copy of the link from the email here?

Thanks

The problem occurs with ALL email notifications I get from SA.  This is the response I get

"Secure Connection Failed

The connection to the server was reset while the page was loading.

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.


Please contact the website owners to inform them of this problem."


I have contacted my ISP and have been told they cannot see any issues, I do not have any problems with other sites.


I typically am using Firefox as my browser.  Problem started on Sunday past and continues.  If it matters I am in a remote location and use a satellite connection for internet service.

Yes.  I noted this in my first post where I said I can go to the main site page and access articles from there without problem.

Yes, I saw. Just wanted to see if there was a difference accessing from outside the site. What about this one?
https://seekingalpha.com/news/3396219-introduce-self-driving-vehicles#email_link

Yes can access directly from your link.

FWIW I also get the secure connection issues from a Blackberry Q10 ad an Android devices.

Are all these issues on mobile devices?

No, also on my Windows 7 Pro laptop using either Firefox or Opera browsers although I get different failure response on Opera but note "...connection was reset." (ie same as Secure Connection msg):

"

This site can’t be reached

The connection was reset.

Try:

Check your internet connection.

Check any cables and reboot any routers, modems, or other network devices you may be using.

Allow Opera to access the network in your firewall or antivirus settings.

If it is already listed as a program allowed to access the network, try removing it from the list and adding it again.

If you use a proxy server…

Check your proxy settings or contact your network administrator to make sure the proxy server is working. If you don't believe you should be using a proxy server: Go to the Main menu > Settings > Change proxy settings… > LAN Settings and deselect "Use a proxy server for your LAN".


Thanks for the info. It does seem like it's pretty localized to you. Still looking into it.

I used this link

https://email.seekingalpha.com/article/4210992/track?type=click&mailingid=4210992&messageid=2800&databaseid=&serial=2800O4210992O1539230253241.0.28714db7aea710bf94f352249dfba01e&emailid=19707461&userid=19707461&extra=&&&3000&&&https://seekingalpha.com/account/email_auth?auth_param=ipdi5:1drtihn:c48f6e7...

Got this error

"Your connection is not secure

The owner of email.seekingalpha.com has configured their website improperly. To protect your information from being stolen, Firefox has not connected to this website.

This site uses HTTP Strict Transport Security (HSTS) to specify that Firefox may only connect to it securely. As a result, it is not possible to add an exception for this certificate."

This seems to be a problem with security settings on your local computer.  Check out this article for some ideas.

https://support.mozilla.org/en-US/questions/1203686

Thank you for the suggestion.  The advanced "button" shows the following.

email.seekingalpha.com uses an invalid security certificate.

The certificate is only valid for *.wdscylla.de.

Error code: SSL_ERROR_BAD_CERT_DOMAIN

I have read the link you sent and others referenced therein, none seem to apply to my situation (I do not have any of the listed program installed on my computer).  I will research the *.wdscylla.de.reference above and will contact Mozilla as a follow-up.

I checked the domain of the certificate and it is email.seekingalpha.com.  

This wdscylla.de is not found anywhere in the certificate.

If your browser is getting back a different certificate, that means there is some sort of hardware or software between your browser and our server which is injecting its own certificate.   

There are a few possibilities off the top of my head:

1) Proxy software

2) Security software

3) Porn filters

4) Developer tools (if you were a developer)

5) Man in the middle attacks (malicious software on your computer)

Hope this helps.