0
Under review

chat scroll back freezes

Truth Slueth 2 years ago in Website • updated by SA Admin Jonathan Liss 2 years ago 2

My subscribed sites with chat windows permit scrolling back for earlier posts, which is the way I find most of my benefit. Unfortunately, the scrolling freezes up after I go back a significant number of posts, and all I see at the top of the chat box is the perpetually oscillating SA logo. Windows 10, with 32 gig ram, so I don't think the problem is on my end, but please correct me if I am wrong. Thanks for your attention to this and any help you may offer.

Under review

Hi,


We will have someone on our tech team try and replicate the bug you're experiencing when they're back in the office next week (our tech team works Sunday-Thursday). As a general rule, how far are you scrolling up the chat before the issues start?


Best,

Hi,


We are having trouble replicating this issue. What browser are you on and how many times do you scroll up to see previous chats before you get this 'freezing' problem?