PRESS AND HOLD BUTTON PROBLEM STILL UNRESOLVED

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tfr22
  • updated
  • Not a bug

They have known of this issue for months, and still it continues. Sometimes, I get the 'Press and Hold' window - over and over and over. Yet my settings for Java and cookies appear to be fine. Their online support has TWICE said they would report the problem and get back to me. They didn't. I called them last week and left a message. Crickets.

I'll have to cancel if it continues, which would be a shame.

Pinned replies
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-7
SA Admin Kushal Mehrotra
  • Answer
  • Not a bug

Hi all,

After discussing this with our security team we learnt that many of the Press & Hold occurrences happen to users that are using selenium based automation tools and any kind of user agent spoofing.
We highly discourage this and hence have implemented this security layer.
Please check if the devices being used to access Seeking Alpha are not compromised in any way, or do not have such tools.

I hope this helps, Feel free to reach out in case further assistance is required.

Regards,
Kushal Mehrotra
Data Quality Analyst

Replies 81
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2
SidChow

This is annoying and should NOT happen with a paid service. And we should not have to disable Internet Security to get on a site that contains financial information.

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1
threepoint14

Now getting this 100% of the time on iOS, in app and browser. Basically useless right now. Hoping this will be fixed before we all rage-cancel our subscriptions.

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1
ronscd

Better get it fixed guys. It just started happening to me and this is not sounding random. Let us all know by e mail when you get it fixed. I’ve got better things to do than wait here endlessly pressing and holding until I to just decide to cancel.

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1
JoRoKa

WTF is this "press and hold" if you're not a robot? Starting today, it's been happening everytime that I try to access Seeking Alpha!  This is unacceptable!

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1
GreedySOB

i get the same issue even though I'm using the app not the browser (android 11)

and even if I was using a browser and a pop up blocker in it ( which I'm not), then as a premium subscriber I deserve not to see the shitty ads 

This issue is cery clearly brought by someone who thinks is being smart and wants to force all users to disable pop up blockers to ensure more ad revenue, instead the genius ended up messing up the experience for everyone


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1
Adambombfx

Press and Hold is a JOKE ! because of this new On The Move page format.

WE pay money for this lousy service that SA changes without asking us if we want a change.

Go Back to the old On The Move Page !

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1
techrtrd

Same - can't access the website anymore because repeatedly asks me to press and hold - yet always asks me to try again after. Please fix this.

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2
Adambombfx

How about a refund for all the problems SA has caused all of us by changing the format. WE do not have an easy and navigational website to use anymore and spend more time on dealing with the bugs  then reading any articles.

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2
HaroldRamis

This is a real problem , You guys need to back off the aggressive cookie and anti ad block  attempts .

you will lose page hits at this rate 

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0
HaroldRamis
Quote from Adambombfx

How about a refund for all the problems SA has caused all of us by changing the format. WE do not have an easy and navigational website to use anymore and spend more time on dealing with the bugs  then reading any articles.

yes