PRESS AND HOLD BUTTON PROBLEM STILL UNRESOLVED

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  • updated
  • Not a bug

They have known of this issue for months, and still it continues. Sometimes, I get the 'Press and Hold' window - over and over and over. Yet my settings for Java and cookies appear to be fine. Their online support has TWICE said they would report the problem and get back to me. They didn't. I called them last week and left a message. Crickets.

I'll have to cancel if it continues, which would be a shame.

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-7
SA Admin Kushal Mehrotra
  • Answer
  • Not a bug

Hi all,

After discussing this with our security team we learnt that many of the Press & Hold occurrences happen to users that are using selenium based automation tools and any kind of user agent spoofing.
We highly discourage this and hence have implemented this security layer.
Please check if the devices being used to access Seeking Alpha are not compromised in any way, or do not have such tools.

I hope this helps, Feel free to reach out in case further assistance is required.

Regards,
Kushal Mehrotra
Data Quality Analyst

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hyscience

I've decided not to subscribe - this problem is ongoing and appears unsolvable.

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Pythagorean

I'd be interested to hear if deleting Seeking Alpha cookies works for people. See my previous post from 5 days ago

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tfr22
Quote from Pythagorean

I'd be interested to hear if deleting Seeking Alpha cookies works for people. See my previous post from 5 days ago

No. Deleting SA cookies does not work. If only were it that simple. For me, the problem is a lot less bad - but still happens 3-4 times per day. I have spoken with a rep named Desmond numerous times and this is a bigger problem than they anticipated. They know that many, many people are impacted and pissed off - so they're trying to get things right. I told him that I'm cancelling if it's not 100% resolved SOON. Complaining about it here is useless. Their number is (347) 509-6837.


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Pythagorean
Quote from tfr22

No. Deleting SA cookies does not work. If only were it that simple. For me, the problem is a lot less bad - but still happens 3-4 times per day. I have spoken with a rep named Desmond numerous times and this is a bigger problem than they anticipated. They know that many, many people are impacted and pissed off - so they're trying to get things right. I told him that I'm cancelling if it's not 100% resolved SOON. Complaining about it here is useless. Their number is (347) 509-6837.


Sorry to hear it didn't work for you. I haven't had to Press & Hold since I did it. Fingers crossed and knocking on wood it stays that way.

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Karman54

Great, Had to g through the PRESS AND HOLD in order to post this comment.

What is it with the PRESS AND HOLD button. What a pain in the a... A new feature to discourage users.

Eighty complaints about the same issue might be a signal that the feature is not a benefit to your site.

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HaroldRamis

Your programmers stink

Press and Hold them until they learn how to run a Website 

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-7
SA Admin Kushal Mehrotra
  • Answer
  • Not a bug

Hi all,

After discussing this with our security team we learnt that many of the Press & Hold occurrences happen to users that are using selenium based automation tools and any kind of user agent spoofing.
We highly discourage this and hence have implemented this security layer.
Please check if the devices being used to access Seeking Alpha are not compromised in any way, or do not have such tools.

I hope this helps, Feel free to reach out in case further assistance is required.

Regards,
Kushal Mehrotra
Data Quality Analyst

Avatar
tim rohrer
Quote from tim rohrer

I am not willing to “press & hold” anything that feels like it could be a virus. Has Seeking Alpha acknowledged this problem?

I just read the message from the admin team claiming this is a user agent issue. Could be, but I suspect it is more complicated than that, and I don’t believe that it was a problem on the user side in my situation.


The problem for me disappeared as soon as it started and I didn’t make any system changes at the time. I don’t use any automation tools nor do I have any installed. 


As the problem only existed for a short time, and only with the Seeking Alpha website, I’ll conclude the issue for me was related to their rollout of the security layer the message states they implemented.  

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AnnaMajorova0278
Quote from anonymous

I got this 2 times this morning within the iOS app, and then again on Safari on my Mac.

annamajorova0278@gmail.com

Avatar
tfr22
Quote from SA Admin Kushal Mehrotra

Hi all,

After discussing this with our security team we learnt that many of the Press & Hold occurrences happen to users that are using selenium based automation tools and any kind of user agent spoofing.
We highly discourage this and hence have implemented this security layer.
Please check if the devices being used to access Seeking Alpha are not compromised in any way, or do not have such tools.

I hope this helps, Feel free to reach out in case further assistance is required.

Regards,
Kushal Mehrotra
Data Quality Analyst

I do not use any such tools. Nor do I have any security issues. But it still happens. I have been asking for help on this since the summer and your 'security team' has not solved the problems.