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Changing email address is not working....

HeinzAlz 11 months ago in Website updated by jmcgurren 5 days ago 5

Trying to change me email address. I put the new email address in and password. I accept the confirmation email but the email address in the system does not change.  Sort of a basic feature. 

Answer

Answer
Started

If you use the app, it is unfortunately too easy to accidentally create a new account for yourself, if you don't read the prompts on the phone.   We are changing the login process in the new redesigned app (coming in Q3) to prevent this confusion.

Under review

Will email you privately.

Same happened to me today.  I had to request a new password to login in.  In addition, I had a portfolio with my previous email.  I expected my portfolio to be available on my new email in addition to my user id.  Those 2 important things did not happen.  In my professional opinion (Principal Software Developer), it appears to just create a new login and delete the previous.  Am I missing something?

FYI, I was wrong, both my Alpha logins are active. 

Answer
Started

If you use the app, it is unfortunately too easy to accidentally create a new account for yourself, if you don't read the prompts on the phone.   We are changing the login process in the new redesigned app (coming in Q3) to prevent this confusion.

tried to change email - not working