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Started

Fix the ipad app

bewoulf 7 months ago in iPad • updated by SA Jacob Maltz 6 months ago 3

The iphone app wprks awesome    Why does rhe ipad app break so often? QA? Regression testing? Unit testing? Not enough test cases before release/ per device or not the same test cases?

If u are doing awesome on iphone why the lack of same QA on ipad?

Its frustrating as a paying customer on your marketplace 

Want the same level of service

Answer

Answer
Started

Thanks for the feedback.

We are committed to fixing stability and performance issues on all of our mobile apps and our QA team tests on iPad as well as iPhone.     iPad has a much smaller population of users which means bugs do not get reported as quickly.


Our next generation of apps (coming in 2019) will be as identical as possible for all devices and only responsive in terms of taking advantage of screen size.

Please let me know the specific issues you are experiencing, and include screenshots and I will work on getting them resolved.

Answer
Started

Thanks for the feedback.

We are committed to fixing stability and performance issues on all of our mobile apps and our QA team tests on iPad as well as iPhone.     iPad has a much smaller population of users which means bugs do not get reported as quickly.


Our next generation of apps (coming in 2019) will be as identical as possible for all devices and only responsive in terms of taking advantage of screen size.

Please let me know the specific issues you are experiencing, and include screenshots and I will work on getting them resolved.

On my first time using the app on iPad it first offer to allow me to login with Google or email. I tried Google because that is how I connect on android. It didn't work so I tried email thinking maybe I used that instead. That didn't work. 

Now I can't get back to the option of using Google. 

How do get it reset so I can try Google again.?

our ipad app doesn’t have a login with google option.  Do you mean Android tablet ?  What version of Android is the tablet?   Please post screenshots from the app store of which app you downloaded