Today's % gain

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rhicks
  • updated
  • Completed

I have a small portfolio to track some ,mutual funds.  For the past week it stopped showing the 'Today's % gain.' Not sure what else could be wrong, but this used to work and now it doesn't.  Something was changed, not properly tested, and has not functioned correctly all week long.   Please fix.

  

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Satisfaction mark by rhicks 1 year ago

As I previously stated, the problem has not been fixed. Giving me instructions that I already know, and also know they are not working, is not fixing the real problem.

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SA Admin Shubham Shresth
  • Answer

The issue is due to the timing of when a user checks this. After-hours/% gain update timings are 4 AM-9:30 AM and 4 PM-8 PM ET. Please check during these timings and you can get back to us if the issue is still present.

The after-hours tab on SA will show updated data during these times.


Feel free to reach out in case further assistance is required.

Regards,
Shubham Shresth
Data QA Analyst, Seeking Alpha

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SA Admin Shubham Shresth
  • Completed

Hi there,

Thank you for reaching out

This information is available under "After Hours" Tab.

Instead of Summary tab please check "After Hours" Tab.


Hope this helps! Feel free to reach out in case further assistance is required.

Regards,
Shubham Shresth
Data QA Analyst, Seeking Alpha

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1
rhicks

This is not completed--  it is still not working.  Please ask a smarter tech to look into this.  I do not need to be told how to do this.  It has worked for years and stopped a week ago.  Telling me it is fixed when it isn't does not help.

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1
rhicks
Quote from SA Admin Shubham Shresth

Hi there,

Thank you for reaching out

This information is available under "After Hours" Tab.

Instead of Summary tab please check "After Hours" Tab.


Hope this helps! Feel free to reach out in case further assistance is required.

Regards,
Shubham Shresth
Data QA Analyst, Seeking Alpha

This is not completed-- it is still not working. Please ask a smarter tech to look into this. I do not need to be told how to do this. It has worked for years and stopped a week ago. Telling me it is fixed when it isn't does not help.

Avatar
0
SA Admin Shubham Shresth
  • Answer

The issue is due to the timing of when a user checks this. After-hours/% gain update timings are 4 AM-9:30 AM and 4 PM-8 PM ET. Please check during these timings and you can get back to us if the issue is still present.

The after-hours tab on SA will show updated data during these times.


Feel free to reach out in case further assistance is required.

Regards,
Shubham Shresth
Data QA Analyst, Seeking Alpha

Avatar
1
rhicks
Quote from SA Admin Shubham Shresth

The issue is due to the timing of when a user checks this. After-hours/% gain update timings are 4 AM-9:30 AM and 4 PM-8 PM ET. Please check during these timings and you can get back to us if the issue is still present.

The after-hours tab on SA will show updated data during these times.


Feel free to reach out in case further assistance is required.

Regards,
Shubham Shresth
Data QA Analyst, Seeking Alpha

THIS IS NOT A TIMING ISSUE.  IT IS 9AM and mutual funds show NO % change yesterday.

THE ISSUE IS STILL PRESENT AND IT HAS BEEN BROKEN SINCE LAST MONDAY.

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1
rhicks

THIS IS NOT A TIMING ISSUE.  IT IS 9:10AM and MUTUAL FUNDS SHOW NO ACTIVITY YESTERDAY.  OBVIOUSLY THIS IS AN ERROR THAT HAS BEEN GOING ON FOR A WEEK.  

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1
rhicks

ANOTHER DAY, ANOTHER BROKEN SYSTEM.  MUTUAL FUNDS ARE NOT SHOWING ANY % GAINS OR LOSSES FOR YESTERDAY.   THIS HAS BEEN GOING ON FOR 7 DAYS IN A ROW.  IS THIS STILL AN OPEN ISSUE, OR DO I HAVE TO START A NEW ONE FOR THE SAME PROBLEM?