Unable to link Chase

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UppInvest
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For the past 2 weeks or so, I have not been able to link Chase after un-linking due to 4 days without it updating when asked to Select a Broker via Plaid. 

Says the following; 

"You may need to update your app in order to connect to Chase."

It shows this both on the desktop and android app despite both being up to date in terms of app and browser. 

Other bank options show the account log in process, it's only Chase that seems to have this issue

Correct Data/Behaviour

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SA Admin Shubham Shresth
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Hi all,

Unfortunately, Plaid has stopped its integration with Chase.

We will let you know once we start supporting chase again; its completely between Chase and Plaid, hence I will not be able to commit any ETA.


Hope this helps! Feel free to reach out in case further assistance is required.

Regards,
Shubham Shresth
Data QA Analyst, Seeking Alpha

Replies 5
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UppInvest

Still having this issue as of September 4th 

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Eddie2011

yes Samson have my account and no one told me about it they have that once in July 2022 and they also hacked it recently and May 2022 I called your customer service and I told them about it and they said they don't know nothing about it which is b******* so they hacked my system and stole my name identity my social security number and everything so I wouldn't do nothing till that is all resolved

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SA Admin Shubham Shresth
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  • Completed

Hi all,

Unfortunately, Plaid has stopped its integration with Chase.

We will let you know once we start supporting chase again; its completely between Chase and Plaid, hence I will not be able to commit any ETA.


Hope this helps! Feel free to reach out in case further assistance is required.

Regards,
Shubham Shresth
Data QA Analyst, Seeking Alpha

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1
anonymous
Quote from SA Admin Shubham Shresth

Hi all,

Unfortunately, Plaid has stopped its integration with Chase.

We will let you know once we start supporting chase again; its completely between Chase and Plaid, hence I will not be able to commit any ETA.


Hope this helps! Feel free to reach out in case further assistance is required.

Regards,
Shubham Shresth
Data QA Analyst, Seeking Alpha

Hi Shubham,

Any update? The connection technology between Chase and Plaid has been updated a couple of weeks ago. After the update, I was able to reconnect Chase in Quickbooks. I guess, there is now something that SA team needs to update so we can link our account.

Regards,

Gunduz Mutlu

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Celso Rodrigues

This Is very impactful on my case.