not getting password reset email

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anonymous
  • updated
  • Under review

Hi - I have been trying to reset my password but I don't get the reset email so I can't access my account. 

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0
SA Michael S. Lipkin
  • Under review

You should now have received a password email. 

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tmdefranco

I am trying to change my email address, but I get a message that the email is already taken.  It is possible that I had set up an account with this new email address, but when I try to rest the password, I do not get an email to do so.