I have a subscription until March 2023 and am no longer getting access to articles
I am denied access to articles and portfolios. My subscription is paid the March 2023
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Replies 3
Hi,
Good Morning!
Thanks for the message.
Unfortunately, I am unable to locate your subscription using "rb2vwg9c4f@privaterelay.appleid.com"
Could you have signed up using a different account? If yes, please provide the correct email address so that we can access the subscription details.
Or else, please help us with the below information:
- Was the purchase made using the app or the website directly?
- Have you been charged for the service? If yes, please share the invoice/card statement copy.
- Did you receive any purchase confirmation emails? If yes, at which email address?
- Name of the cardholder (using which the purchase was made) and the last 4 digits of the card (not needed if it was an in-app purchase).
I will get back to you as soon as possible, after receiving the above details.
Thanks, and looking forward to your reply.
Best,
Pratik
Hi Susan,
Good Morning! I hope everything is well with you.
Thank you for confirming the email address. I can confirm that you have an active subscription to "Seeking Alpha Premium" under your account.
Please do not worry. I have reset your password to 12345678.
Please click on this link http://seekingalpha.com/clean and then log in using the following credentials:
Email - susant526@gmail.com
Password - 12345678
Once logged in, you can change your password from here https://seekingalpha.com/accou... (use 12345678 as the old password).
Please note, the new password should be only alphanumeric and have no special characters. The minimum number of characters needed is 8.
Let me know if you have any questions or need help with anything else.
If you are satisfied with my support, please do provide me with a thumbs up (you will receive a survey where you can do that). I will really appreciate it :).
Thanks & regards,
Pratik
Hi Susan,
Good Morning! I hope everything is well with you.
Thank you for confirming the email address. I can confirm that you have an active subscription to "Seeking Alpha Premium" under your account.
Please do not worry. I have reset your password to 12345678.
Please click on this link http://seekingalpha.com/clean and then log in using the following credentials:
Email - susant526@gmail.com
Password - 12345678
Once logged in, you can change your password from here https://seekingalpha.com/accou... (use 12345678 as the old password).
Please note, the new password should be only alphanumeric and have no special characters. The minimum number of characters needed is 8.
Let me know if you have any questions or need help with anything else.
If you are satisfied with my support, please do provide me with a thumbs up (you will receive a survey where you can do that). I will really appreciate it :).
Thanks & regards,
Pratik