Failure to receive support for my premium subscription problem
It's been two weeks since I sent you the email you will find below. I've received no response from you or any other SA representative. As I've stated and as you can readily verify, I've been a loyal SA subscriber for several years. However, as matters stand at this time, through no misstep of my own, my premium subscription has been rendered useless. I will repeat what I've said before:
When I google “Member Sign in | Seeking Alpha” or go to “seekingalpha.com > account > login”, I'm presented a login screen (for non-members) with an email address of “annedewolfe1941@gmailcom”.
If I try to change this to “firstname.lastname@example.org” – my proper email address and the only one I've ever used in the years I've been a SA subscriber – your software gives me the message that this “Email address has already been taken”.
In other words – SA's software has made it impossible for me to log in, and has put me in a loop that makes it impossible for me to correct the problem.
I would like to see this matter resolved amicably – but that depends on what action, if any, SA will take in fixing a technical problem over which I have no control. In perusing the Seeking Alpha record with the New York Better Business Bureau as I have done, I find among the many complaints the following:
“Never signed up with but someone is trying to change their email to my email *************** is the email that is trying to seal mine plz fix this issue”
And this later posting:
“At this time, I have not been contacted by Seeking Alpha Inc. regarding complaint ID **********.”
This is a complaint that reflects a problem similar to mine. Of course, my problem is compounded by the fact that I am and have been a long-time Premium subscriber – and continue to pay for this subscription, day after day, even though my subscription has been rendered useless and – at least so far – SA seems to address my issue with indifference.
To say that this constitutes unfair business practice is as correct as it is understated. My preference is for a resolution that is both cordial and fair – but, at this point, SA has given me little reason for optimism. I'm sure that SA can accomplish what constitutes a simple database fix … but at this point I don't know if it cares to do so. If not, the Better Business Bureau will be my next stop in a process that may have several steps to it.
for the record, is the email I sent you on December 1:
"I see that User: 57710186 is under your wife's email address- email@example.com.
You've again created an account with this email address."
No, I did not do that! And my wife did not do that! Neither my wife nor I "again created an account with this email address"! As I told you before, my wife has never created an SA account ... and to her best recollection, "firstname.lastname@example.org" is an email address she hasn't used in years, if ever.
"Premium is under email@example.com. But you are trying to access Premium with your wife's email address, and hence you're unable to access Premium since Premium is under your email address."
No I am not! I am not presently, nor have I ever, tried to "access Premium with my wife's email address"!
Finally, as to,
I go ahead and delete the account under firstname.lastname@example.org?
Yes, yes and yes!!! I thought that this had already been done! I just pulled up the SA Member Sign-in screen. For my email address, it has filled in for me "email@example.com" !!! So I tried changing that address to "firstname.lastname@example.org" Your system advises me that "that address has already been taken".
Ticket ID: 283142
User ID GI21284”