Connectivity Issue with Fidelity

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Parsa Kohan
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 I tried connecting with 2FA on and off, during all types of hours on different days. I still cannot link my account to SA. Super frustrating!

Technical problem/bug
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SA Admin Shubham Shresth
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Hi there,

Thank you for reaching out and sorry for the inconvenience caused.

Fidelity is working on enhancing its security features for third-party connections (like with us via Plaid) and hence, temporarily, they are unable to link their account.

Plaid has confirmed that they are expecting this issue will be resolved soon.

Image 127882

I will request you to bear with us till that time.


Hope this helps! Feel free to reach out in case further assistance is required.

Regards,
Shubham Shresth
Data QA Analyst, Seeking Alpha

Replies 1
Avatar
1
SA Admin Shubham Shresth
  • Answer
  • Under review

Hi there,

Thank you for reaching out and sorry for the inconvenience caused.

Fidelity is working on enhancing its security features for third-party connections (like with us via Plaid) and hence, temporarily, they are unable to link their account.

Plaid has confirmed that they are expecting this issue will be resolved soon.

Image 127882

I will request you to bear with us till that time.


Hope this helps! Feel free to reach out in case further assistance is required.

Regards,
Shubham Shresth
Data QA Analyst, Seeking Alpha