+1
Under review

have not been getting email alerts for 1 month contacted ISP and they said it's on your end

virginiau 2 years ago in Marketplace updated by getgl 9 months ago 2

I have not been getting ANY email alerts from you for 1 month and my Internet Service Provider said the problem is on your end.  Please send me an email from the alerts address to test.  They said your server may need to be reset.  Thanks!

Answer

Answer
Under review

Hi Jay,
Thanks for the message. We saw you just cleared a bounce on your account, you should be receiving emails as normal going forward. If you don't, please let us know. Please also make sure to add subscriptions@seekingalpha.com and account@seekingalpha.com to your address book so your email service provider will know those are legit emails.

Best,
Daniel

Answer
Under review

Hi Jay,
Thanks for the message. We saw you just cleared a bounce on your account, you should be receiving emails as normal going forward. If you don't, please let us know. Please also make sure to add subscriptions@seekingalpha.com and account@seekingalpha.com to your address book so your email service provider will know those are legit emails.

Best,
Daniel

similar but different. I add a new stock to a portfolio. The box comes up saying it is added to email alerts... but it does not happen. I check the list under my portfolio and continually have to check them again to be sure it is set right. This keeps happening.