cannot log in and never could log in on any other than one device

I already wrote an email and received no response. Ashley Gnys 289 990 4697 Niagara Falls Ontario Canada ashleygnys@hotmail.com - I cannot log in - no dialogue box appears for user name or password - i can get into my account profile but not log in -= pls respond - do you have a toll free that works from Canada - do you have live chat online?