Error message Every time I search

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Every time I enter a ticker symbol i get this error message.

I am signed in, paid up, and updated.

i cleaned my cookies.

Please help

Duplicates 2
dead link from a search result

I entered symbol SY in the search box, the symbol for So-Young International company. The company name appeared in the pop-up box. Clicked it. Was taken to a Yikes error page. 

Getting a "Yikes! Looks like we messed up" when I search
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SA Kateryna Kovrizhenko
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  • Completed

The issue with search is fixed. Please tell us if you still encounter it.

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JoshuaGold

I have the EXACT same issue....PLEASE sort this before the US markets open

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SA Kateryna Kovrizhenko
  • Under review

Hi, could you please tell which symbols you were looking for?

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JoshuaGold

ALL

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funnay

Also have the same issue 

Examples: EOLS, PLAN, RARE

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anonymous

In addition, I just noticed that I am called user 49609473 and not my name, the authors I follow have all been erased, my portfolio settings are very very old...and the articles Ive read stop listing in July of last year. It's like my account has gone back in time and is stuck, and worse yet it doesnt function. Have I been hacked?
The mobile site is fine though.
Please help or advise.

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anonymous

XON PYX and many many others

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anonymous

Ms.Kateryna Kovrizhenko,

Can you or somebody else contact me directly and give me some real assistance?

Thank you

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SA Kateryna Kovrizhenko
  • Answer
  • Completed

The issue with search is fixed. Please tell us if you still encounter it.

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Quote from anonymous

Ms.Kateryna Kovrizhenko,

Can you or somebody else contact me directly and give me some real assistance?

Thank you

Hi, I will tell responsible people about it.

In a meanwhile please check that you use correct credential or were using correct one since July.

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anonymous

OK, the issue with search is fixed but my account isn't. I am still called user 49609473 and not my name, the authors I follow are still erased, my portfolio settings are still very very old and not up to date...and the articles Ive read still stop listing in July of last year. Please help and contact