+3
Under review

Error message Every time I search

anonymous 7 months ago in Website updated 7 months ago 15 2 duplicates

Every time I enter a ticker symbol i get this error message.

I am signed in, paid up, and updated.

i cleaned my cookies.

Please help

Answer

Answer
Fixed

The issue with search is fixed. Please tell us if you still encounter it.

Duplicates 2

I have the EXACT same issue....PLEASE sort this before the US markets open

Under review

Hi, could you please tell which symbols you were looking for?

Also have the same issue 

Examples: EOLS, PLAN, RARE

In addition, I just noticed that I am called user 49609473 and not my name, the authors I follow have all been erased, my portfolio settings are very very old...and the articles Ive read stop listing in July of last year. It's like my account has gone back in time and is stuck, and worse yet it doesnt function. Have I been hacked?
The mobile site is fine though.
Please help or advise.

XON PYX and many many others

Ms.Kateryna Kovrizhenko,

Can you or somebody else contact me directly and give me some real assistance?

Thank you

Hi, I will tell responsible people about it.

In a meanwhile please check that you use correct credential or were using correct one since July.

Answer
Fixed

The issue with search is fixed. Please tell us if you still encounter it.

OK, the issue with search is fixed but my account isn't. I am still called user 49609473 and not my name, the authors I follow are still erased, my portfolio settings are still very very old and not up to date...and the articles Ive read still stop listing in July of last year. Please help and contact

The website always has the orange "subscribe" sign on in the right corner, no matter what section of the website I am on, as if I am not a member even though I signed in. Please help.

Under review

Button "Subscribe" propose you to subscribe to our extra services, it's not about not being logged in.
What was the last time you were logged in and seen you correct account with data?

As you can see the subscribe functions I pay for do not work right now...the website does not know me.

Hi Chris, 


You are possibly logged into the wrong account.


I've emailed you directly with the paid account information for you to log in.


Please let us know if the issue persists.


Best,

-Dave

Thank you very much. Problem solved.