Get rid of the chat window in Premium articles;

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If i open 5 articles from premium authors, chat window is opened on all them and sound is annoying (make the sound mute by default) or removing chat which is a better solution. If anyone wants to chat, one can open a separate window for chatting.

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SA Admin Jonathan Liss
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Hi Mike,


If you mute the chat in the upper right corner it will remember your setting on all future windows/tabs you open. If you are subscribed to multiple services, the mute doesn't carry over from service to service - you have to adjust volume once per service as users may want to get a ping on one service and not another at a given time.


You can also minimize the chat window next to the sound button - though this is required in each window/tab you have open. Many users have indicated that they prefer to have chat open in all their windows by default so 'they don't miss anything'.


Hope this helps.

Jonathan

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SA Admin Jonathan Liss
  • Answer
  • Completed

Hi Mike,


If you mute the chat in the upper right corner it will remember your setting on all future windows/tabs you open. If you are subscribed to multiple services, the mute doesn't carry over from service to service - you have to adjust volume once per service as users may want to get a ping on one service and not another at a given time.


You can also minimize the chat window next to the sound button - though this is required in each window/tab you have open. Many users have indicated that they prefer to have chat open in all their windows by default so 'they don't miss anything'.


Hope this helps.

Jonathan

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RichardBruceDiehl

It would be very nice if we could turn it off, because we have the option for use the large chat feature. I use your service on an ipad, and it is imposible to read an article with the chat window open. So each and every time I go to a new page, I have to first spend time to close the chat window (with my finger, not too handy). This is a major pain.

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Hi Rich,


This is a valid request. We are in the process of rethinking several facets of the chat experience and while this is definitely a longer term project, we plan on offering more individual customization around chat.


Sorry for the inconvenience in the interim.

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ccj555

Definately do not like the chat room open all the time.  Please let us have the option of choosing one way or the other.  I print articles out for future reference and it blocks my printing from coming out


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anonymous

Hi,


We will soon make a change which remembers if you minimized the chat.