0
Under review

Email Reset/Forgot Password

twilkins 1 year ago in Website updated by SA Jacob Maltz 1 year ago 3

I need to update my email but I can't remember my password & there is no button to hit for help with changing password.  My email, twilkins@harborviewinvestments.com, is now different than what is listed in my profile, twilkins@wradvisors.com.

Answer

-2
Answer

To change your email you either need access to your old email or your  password.  If you have access to your old email, you can do a "forgot password" on the login page and it will allow you to reset your password.


If you lose access to your old email, and you don't remember your password, we cannot move your account data to a new email, you will have to create a new account.

+2

Actually, you can't.  It tells me to put in a username and when I do it says that username is in use.  Of course it is, it's mine.  I can create a NEW user, which I'm using to post this, but that's it.

-2
Answer

To change your email you either need access to your old email or your  password.  If you have access to your old email, you can do a "forgot password" on the login page and it will allow you to reset your password.


If you lose access to your old email, and you don't remember your password, we cannot move your account data to a new email, you will have to create a new account.