Was trying to find where to send an e-mail re tech issues. I have stopped receiving e-mails from Seeking Alpha. Please reset/restore. Enjoy your site/service a great deal. Thanks for your help!
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Hi guys,
Please confer with our knowledge base topic on this subject here and let us know if your issues are still not resolved.
Thanks,
There are certain email domains that like to block legitimate bulk emails and do a very poor job of differentiating spam. Most of the cable company emails and internet provider emails fall into this category, for example comcast, bellsouth.net etc and their users are the ones who report most of the problems with not being able to receive emails. The email providers who do a good job are, for example, google and yahoo. In my experience, when a google email user reports that they do not receive our emails, they are usually filtering it out without realizing it (when they do a search "from:seekingalpha.com" they manage to find it). Aol emails are a mixed bag, for example Aol reported to us that user Glenial above reported one of our emails as spam. Therefore, we block our system from sending emails to the user. Did Glenial actually click "report spam" ? Probably not, or maybe by mistake. I remember one user some years ago clicked "Report spam" since he thought it was a convenient way to save emails for later reading. Instead, we put a block on his account. That is why when a user logs into the site, and we detect that we have blocked them sending emails, we show a message allowing the user to clear the block.
Hope this helps anyone experiencing email problems.
Please share your experiences.
Jacob
I have discovered to my great surprise that Seeking Alpha does not provide a mechanism for bug fixing. If a feature you, Seeking Alpha, does not work, it is YOUR responsibility to fix it. It appears, however, that you don't even want to hear about that.. I respectfully request that you provide human help in using YOUR website to those that need it. It is simply unconscionable to send users to a forum --- that is, other users --- and make user do YOUR job.
Please contact me at the e-mail in my profile (MarketsToday). If I don't receive your reply in reasonable time, I will stop using your site at once.
There are certain email domains that like to block legitimate bulk emails and do a very poor job of differentiating spam. Most of the cable company emails and internet provider emails fall into this category, for example comcast, bellsouth.net etc and their users are the ones who report most of the problems with not being able to receive emails. The email providers who do a good job are, for example, google and yahoo. In my experience, when a google email user reports that they do not receive our emails, they are usually filtering it out without realizing it (when they do a search "from:seekingalpha.com" they manage to find it). Aol emails are a mixed bag, for example Aol reported to us that user Glenial above reported one of our emails as spam. Therefore, we block our system from sending emails to the user. Did Glenial actually click "report spam" ? Probably not, or maybe by mistake. I remember one user some years ago clicked "Report spam" since he thought it was a convenient way to save emails for later reading. Instead, we put a block on his account. That is why when a user logs into the site, and we detect that we have blocked them sending emails, we show a message allowing the user to clear the block.
Hope this helps anyone experiencing email problems.
Please share your experiences.
Jacob