+421
Fixed

I can no longer scroll down through my stock list or notifications it immediately pops back up to the top

stesha536 1 year ago in Android App • updated by anonymous 1 month ago 95

I I can no longer scroll down to anything in this app it immediately pops back up to the top after a second.

Answer

Answer
Fixed

Thank you for your message and I apologize for the inconvenience. 

Please update the app. Make sure you are installing version 4.19.

If you already installed 4.19 and the problem persists, try reinstalling.

+5

Same here.. Please revert to previous version..

-1

Updated app today and experiencing the same issue. The only solutions I have found are to toggle airplane mode/disable network, select ticker, enable network or downgrade to previous version.

Same here.  Unusable.  Was fine until about an hour ago.

+2

Same thing, why break something that worked.

-1

The app works fine on my android cell phone, but not my android tablet......


Please fix!

Scroll down and pops back up to top of list, annoying and not useable. It was working perfectly until I updated to latest version

+6

Please go back to old ticker list version! This is awful - font is too large, keeps bumping me back up to top ticker, need to be able to see dollar and % change in one view (should not have to toggle) and need to see small day chart again too. This new view looks like an 8 yr old did it!

+4

Back to the old version!!!

Ditto for me.  Unusable.

+2

Come on guys! What's the hold up here?? Do you want no one to use your app anymore? I literally cannot even use it to get stock prices now because it keeps bumping me up to the top of my ticker list!  How did this update get through your QA???  Awful!

making my eyes hurt

-4
Under review

Dear Users, we are preparing a hot fix for this bug today. We are sorry for any inconvenience caused. This defect is clearly seen when portfolio has over 10 tickers. Please stay updated.

+2

Clearly your QA process lacks.....everything.

+2

Clearly that fix went as well as the update since the problem remains.

I have the same problem on Android.  My phone updated last night -- it must be an issue with the latest update.  Fix it asap please!

+1

Same problem here as well. Not possible to scroll down anymore. Please fix it asap

this started happening after being promoted what kind of investor I am.  you really need to revert to previous version.  this may only happen for portfolios with large numbers of positions.

+7

Even after you fix the scrolling problem, this update will still be problematic because it is too spatially inefficient.  Please reduce the cell size so users can view more stocks on the screen at one time--or at least offer different cell/font sizes so users can adjust to their own preference.

App is unusable..

+4

The jumping problem on my phone just started today with the software update.  I liked the old version, it worked.

+2

Same here. Started today. Preferred the old look.

+1

App update I got today is unuseable, cannot scroll  through Holdings keeps going back to the top  I have a Samsung Galaxy 8 phone

+1

Same problem.  Did anyone actually test or QA the app before pushing it out?  This is an obvious front page error.

+1

Same problem here.

+1

Same problem on Android. Not able to scroll down past first screen.  Immediately snaps list back to the top (for Portfolio) 


+2

I like the old version better, font size and style is too big on current one. Now it auto scrolls to top , makes it unuseable. your debug team is getting lazy.

+1

Super-annoying autoupdate of each price which scrolls to top. I hate this update.

+1

Is there a way to roll back to the previous app build? This update is unusable and the app locks up a lot more often!

+1

Same issues with scrolling, percent missing, font size.  An awful upgrade

Mines the same way. On Samsung Galaxy s8 thanks.  Since the upgrade.

Same issue with scrolling.  I have a Samsung Galaxy S7 running Android 7.0.  Maybe someone should have given the update a test run before pushing it out?

This was working last night and now ite back to doing the same thing.  Can you get a permanent fix?

Please fix the scrolling issue and please please please go back to the old UI with smaller font and better layout with all of the info that I need to see without having to toggle. The new red and green price boxes are really not good!

Seriously? Does the team perform any qc before releasing an update? This is inexcusable in the year 2018.

+1

It seemed to be working again yesterday afternoon but it's jumping back to the top today again. :(

Same issue here. New app update sucks. Another example of "Don't Break What Isn't Broken."

I'm having the same issue. Please fix.

same problem and hate the new spacing and no % increase and decrease on pricing

+4

I uninstalled the app and reinstalled it  and the scrolling problem is fixed

Seems just update worked as well.

Agreed. Scrolling issue for me as well and preferred the old font/UI.

+2

Can you please post an ETA on the fix?

having same problem on Android

Still happening! How has this not been fixed yet? Bring back the old version!!!°

+1

This has been going on for a while now. It's time to pull the plug on this poorly thought out, and not properly tested upgrade. Roll back to the previous version, which did actually work.

I sorta fixed the scroll problem by uninstalling, rebooting, and reinstalling. BUT, no auto refreshing, have to do it manually AND the app freezes or crashes frequently. Feel like I'm using an alpha version. 

That's interesting, anonymous. Possibly a temporary fix. I did a reinstall myself too, but didn't select NO to auto refresh. 

It's still a dog which ever way you look at it though 

I just don't look at the portfolio during trading hours now.

This was a good app, for some time. Not now, hey ho...

Thanks for your input.

Looks like you've fixed it! 

Congratulations

it's useable again...yay!

No, no it isn't fixed

Have you tried deleting the app and installing it again form the store?

Answer
Fixed

Thank you for your message and I apologize for the inconvenience. 

Please update the app. Make sure you are installing version 4.19.

If you already installed 4.19 and the problem persists, try reinstalling.