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Started

ios notifications

nnordstrom 2 years ago in iPhone App updated by SA Jacob Maltz 2 years ago 1

Problem


Notifications on my iPhone (using the latest version of iOS and Seeking Alpha) have stopped working. It is impossible to access the "Notifications tab" in the SA app.


This is despite Notifications in iOS Settings being set to: 

Allow Notifications [ON] 

 and

Show in Notification Centre [ON].


The reason Seeking Alpha (the app) thinks that Notifications are OFF, is because my setting for Alert Style is:


Alert Style When Unlocked: [NONE] 

 and perhaps because

Show On Lock Screen: [OFF]

Explanation and the fix SA needs to implement

This is however an incorrect assumption by the app. Notifications are ON, it's just that they don't cause pop-ups (Banners/Alerts). But they should still show up in the Notification Centre.


I have had this problem with a few other apps before, so I know that this is a programming error and can be fixed. Perhaps my setting is unusual, why developers miss it.


I've attached a screenshot which shows my settings. The settings should still make the app send Notifications.


Also, I should add that this is a new problem that arose with some recent version of Seeking Alpha. I've had this setting for almost a year and the problems started just very recently.


Support complaint ☠

I contacted Mobile Support directly about this issue via iphone@seekingalpha.com. I am deeply disappointed in the feedback and feeble support I got, which was akin to the most generic, lame answer possible, e.g. "make sure you have activated Notifications". The assistant did not appear to understand, care or investigate the issue, and stopped responding after I asked to speak with his/her supervisor or an engineer that I could explain the issue to.

Screenshots ↓





Answer

Answer
Started

Thanks nnordstrom for the very detailed description of this issue.  I was able to understand and reproduce the problem on my end.   Will schedule a fix with our iPhone team.   Sorry about the misunderstanding from our support person, it was not intentional.

All the best,

Jacob

Answer
Started

Thanks nnordstrom for the very detailed description of this issue.  I was able to understand and reproduce the problem on my end.   Will schedule a fix with our iPhone team.   Sorry about the misunderstanding from our support person, it was not intentional.

All the best,

Jacob