+3
Under review

Can’t connect

donald.poindexter 8 months ago in iPhone App • updated by Maya Natan 8 months ago 1

I just downloaded today’s update to your app. As soon as it opens it asks for your email address. After I enter my email address and press NEXT, I get a pop up that says it cannot connect.

Answer

Answer
Under review

Thank you for your message and I apologize for the inconvenience. 

 

We had a bug in our system recently that was causing this issue for a small portion of customers. While we are working on an automated fix for this, try

uninstalling and reinstalling the app.

Please let me know if the issue persists after performing these two measures.


Best,

Maya


Answer
Under review

Thank you for your message and I apologize for the inconvenience. 

 

We had a bug in our system recently that was causing this issue for a small portion of customers. While we are working on an automated fix for this, try

uninstalling and reinstalling the app.

Please let me know if the issue persists after performing these two measures.


Best,

Maya