+29

Version 3.8.3 is not connecting to SA

1 year ago in iPhone App • updated by 1 year ago • 6 • 3 duplicates

Latest version has connection errors on IOS 11 on iPhone X.

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Answer

Answer

Fixed

Thank you for your message and I apologize for the inconvenience.

We had a bug in our system recently that was causing this issue for a small portion of customers.

While we are working on an automated fix for this

you can uninstall and reinstall the app.

Please let me know if the issue persists after performing these two measures.

Best,

Maya

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Duplicates 3

Replies 6
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- Newest first
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I have the same issue.

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me too

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Anyone find a resolution to this? We are having the same problem.

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Me too. iPhone X

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Answer

Fixed

Thank you for your message and I apologize for the inconvenience.

We had a bug in our system recently that was causing this issue for a small portion of customers.

While we are working on an automated fix for this

you can uninstall and reinstall the app.

Please let me know if the issue persists after performing these two measures.

Best,

Maya

Reply
|

that worked

Reply
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Customer support service by UserEcho