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Version 3.8.3 is not connecting to SA

scott 11 months ago in iPhone App • updated by Jeff Raines 11 months ago • 6 • 3 duplicates

Latest version has connection errors on IOS 11 on iPhone X.

Answer

Answer
Fixed
Maya Natan 11 months ago

Thank you for your message and I apologize for the inconvenience. 

 

We had a bug in our system recently that was causing this issue for a small portion of customers. 


While we are working on an automated fix for this

you can uninstall and reinstall the app.


Please let me know if the issue persists after performing these two measures.

Best,

Maya


Duplicates 3

anonymous 11 months ago

 I have the same issue. 

mlaughlin 11 months ago

me too

cardinals1 11 months ago

Anyone find a resolution to this?  We are having the same problem.

alistair.mangion 11 months ago

Me too. iPhone X

Answer
Fixed
Maya Natan 11 months ago

Thank you for your message and I apologize for the inconvenience. 

 

We had a bug in our system recently that was causing this issue for a small portion of customers. 


While we are working on an automated fix for this

you can uninstall and reinstall the app.


Please let me know if the issue persists after performing these two measures.

Best,

Maya


Jeff Raines 11 months ago

that worked

Customer support service by UserEcho