Neither could I, it took me 2-4 weeks of trying & just today I got on but I GOT NO HELP what’ from SA Support staff. You may need to reload app, hear new app version 3.6 read twig have app fixes these bugs & it might work for you then. There has been zero support from SA, it’s just awful esp. for those of us whom are paying for services & were denied & some still continue to be denied service. It’s not right but what can you do? Try writing firstname.lastname@example.org & good luck reloading the new app.
Customer support service by UserEcho