+6
Under review

chat room really sucks today-even more than normal

Its up, Its down 3 months ago in Website updated by kgl_m 1 hour ago 12

What is going on with the chat room?  You guys need to hire someone that understands this app and knows how to work on things during down time late at night, not during the day.

Answer

-1
Answer
Under review

Thanks for your message and we apologize for any inconvenience.

You are absolutely right. Chat has been problematic lately and it is unacceptable.

We upgraded the chat system over the long weekend, which we thought might address the recent stability issues we've been having. That doesn't appear to have solved it, unfortunately. We're doing everything we can to address this and get chat into the long-term stable situation it needs to be for you and other members.

We appreciate your patience and continued support.

If you need any more help, please do not hesitate to contact us.

Regards,

Richard

+2

and you dont even list anything wrong on your status page?  https://status.seekingalpha.com/

Really?  How do you justify value when this has been happening for the last month, but REALLY bad this whole week, and most dissappointing of all time today with the chat room.  Server errors, No server responses...people are moving offline to other services to work an active and working chat room.

+1

just wanted to second this. Mobile chat sucks complete ass. Laggy and buggy when it actually works. Can’t even get on it today. Not sure what I’m paying for. 

This should be marked as an "evergreen" topic.  The chat (mobile and non-mobile) is always worse today than yesterday :-)

-1
Answer
Under review

Thanks for your message and we apologize for any inconvenience.

You are absolutely right. Chat has been problematic lately and it is unacceptable.

We upgraded the chat system over the long weekend, which we thought might address the recent stability issues we've been having. That doesn't appear to have solved it, unfortunately. We're doing everything we can to address this and get chat into the long-term stable situation it needs to be for you and other members.

We appreciate your patience and continued support.

If you need any more help, please do not hesitate to contact us.

Regards,

Richard

thanks for splitting out the chat page - I’ve been splitting it off to be able to read the chat. Until now, I’d been wondering how I can strip it off the articles & you anticipated my need. 

Regards,


Tom Barloco

Well, today we have a new chat error.  Perfect, just in time for market opening.

+1

The live chat is one of the reason's I am paying for a subscription service and it's been mostly unreachable or updates are shown hours or days after. As a courtesy to the users, the status to be properly updated so we don't constantly refresh.

Do you refund a pro-rated portion of my premium subscriptions for chat being down? Will you switch to Slack?

Sir,

may I know if we can use the rocket chat app to login the chat room?


chat room on mobile devices using safari sucks and laggy

Hi,

Yes, the Rocket.Chat app is an excellent option for subscribers with an Apple device. You can download it here: https://apps.apple.com/us/app/rocket-chat/id1148741252

Your Seeking Alpha login credentials should work.

If they ask which server you're trying to access, put in https://rc.seekingalpha.com/

Please let me know if you have trouble accessing chat in this way.

Thanks,

Jonathan

my SA credentials do t work on the chat app

The chat is down intermittently today. Could someone please work on it and get it stable?