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Under review

asking to log in, doesn’t recognize email. Nothing in the app works. More broken now

Frank98 1 year ago in iPhone App • updated by anonymous 1 year ago 4

asking to log in, doesn’t recognize email. Nothing in the app works. More broken now. It happened in several days

Answer

Answer
Under review

Thank you for your message and I apologize for the inconvenience. 

 

We had a bug in our system recently that was causing this issue for a small portion of customers. While we are working on an automated fix for this, there are a couple things we can try to restore access:


Logging out and logging back in

To do so, go to your “More” menu and select "Sign Out".

To log back in simply enter the email and password with which you registered, and you will automatically be logged in.


If you can't remember which account you used to register, please type in the email address you are using to receive email alerts from Seeking Alpha with.


If you forgot your password you can always recover it by entering your email address and on the password screen tap on “Forgot Password”. You will get an email from Seeking Alpha with a One-Click Setup link. This will log you back in.


If it's not working, you can uninstall and reinstall the app.


Please let me know if the issue persists after performing these two measures.


Best,

Maya

Answer
Under review

Thank you for your message and I apologize for the inconvenience. 

 

We had a bug in our system recently that was causing this issue for a small portion of customers. While we are working on an automated fix for this, there are a couple things we can try to restore access:


Logging out and logging back in

To do so, go to your “More” menu and select "Sign Out".

To log back in simply enter the email and password with which you registered, and you will automatically be logged in.


If you can't remember which account you used to register, please type in the email address you are using to receive email alerts from Seeking Alpha with.


If you forgot your password you can always recover it by entering your email address and on the password screen tap on “Forgot Password”. You will get an email from Seeking Alpha with a One-Click Setup link. This will log you back in.


If it's not working, you can uninstall and reinstall the app.


Please let me know if the issue persists after performing these two measures.


Best,

Maya

tried both, deleting app and signing in and out, still not working on my iPad, but is working on my phone. Since I use my iPad more to use your site, please fix. 

Thanks

Eric

even sign out under more tab has function nothing.

Rgd 

Frank98, can you please try again? I can see this issue could occur after iOS update.