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Under review

Email not recognized

drice1066 1 year ago in iPhone App • updated 1 year ago 3

I did the may 25 released update for crypto currency and app Redding. Now it says “cannot log in to seeking alpha” when I put in my email. No tickers can be searched or added. Thank you for the help

Answer

Answer
Under review

Thank you for reporting. We had a bug in our system recently that was causing this issue for a small portion of customers. 


This bug was fixed as you will see in the next version update. For now, you can try to restore access:

Logging out and logging back in

To do so, go to your “More” menu and select "Sign Out".


To log back in simply enter the email and password with which you registered, and you will automatically be logged in.


If you can't remember which account you used to register, please type in the email address you are using to receive email alerts from Seeking Alpha with.


If you forgot your password you can always recover it by entering your email address and on the password screen tap on “Forgot Password”. You will get an email from Seeking Alpha with a One-Click Setup link. This will log you back in.

If it's not working, you can uninstall and reinstall the app.


Please let me know if the issue persists after performing these two measures.


Best,

Maya


redesign, not Redding 

Answer
Under review

Thank you for reporting. We had a bug in our system recently that was causing this issue for a small portion of customers. 


This bug was fixed as you will see in the next version update. For now, you can try to restore access:

Logging out and logging back in

To do so, go to your “More” menu and select "Sign Out".


To log back in simply enter the email and password with which you registered, and you will automatically be logged in.


If you can't remember which account you used to register, please type in the email address you are using to receive email alerts from Seeking Alpha with.


If you forgot your password you can always recover it by entering your email address and on the password screen tap on “Forgot Password”. You will get an email from Seeking Alpha with a One-Click Setup link. This will log you back in.

If it's not working, you can uninstall and reinstall the app.


Please let me know if the issue persists after performing these two measures.


Best,

Maya


thank you for the response Maya. Logging out does not fix the problem so I will try again when the new update is released