Issues accessing website with VPN on

  • updated

Trying to log in or access portfolio with a VPN leads to a 403 error. is this an ongoing issue or is there someone I can contact to fix it?


I asked the Support Team about this as I experienced the same issue recently. They assert there is no express policy against connecting to their service/website while using a VPN. Magically, today, I was able to login and connect to the app and the website while on my VPN again. I've asked them to forward my report to their Tech Team. I suggest you do the same if you're still having an issue.