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Under review

Suddenly asking to login/error not connecting to email!

m.gruher 1 year ago in iPhone App updated by Maya Natan 1 year ago 1

All of a sudden I cannot connect or open the app. Does not recognize my email address! Was working fine last week. Can not access the app at all & I had 2 watchlists established.

Answer

Answer
Under review

Thank you for your message and I apologize for the inconvenience. 

 

We had a bug in our system recently that was causing this issue for a small portion of customers. While we are working on an automated fix for this, there are a couple things we can try to restore access:


Logging out and logging back in

To do so, go to your “More” menu and select "Sign Out".


To log back in simply enter the email and password with which you registered, and you will automatically be logged in.


If you can't remember which account you used to register, please type in the email address you are using to receive email alerts from Seeking Alpha with.


If you forgot your password you can always recover it by entering your email address and on the password screen tap on “Forgot Password”. You will get an email from Seeking Alpha with a One-Click Setup link. This will log you back in.


If it's not working, you can uninstall and reinstall the app.


Please let me know if the issue persists after performing these two measures.


Best,

Maya

Answer
Under review

Thank you for your message and I apologize for the inconvenience. 

 

We had a bug in our system recently that was causing this issue for a small portion of customers. While we are working on an automated fix for this, there are a couple things we can try to restore access:


Logging out and logging back in

To do so, go to your “More” menu and select "Sign Out".


To log back in simply enter the email and password with which you registered, and you will automatically be logged in.


If you can't remember which account you used to register, please type in the email address you are using to receive email alerts from Seeking Alpha with.


If you forgot your password you can always recover it by entering your email address and on the password screen tap on “Forgot Password”. You will get an email from Seeking Alpha with a One-Click Setup link. This will log you back in.


If it's not working, you can uninstall and reinstall the app.


Please let me know if the issue persists after performing these two measures.


Best,

Maya