Still getting ads although I am paying for ad-free version

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  • Under review

How do I turn off ads if I am paying for Ad-free, but still getting ads?

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SA Maya Natan
  • Under review

Dear subscriber,

We do not have reference of your purchase.

Please make sure that the transaction went through.

Check out the following article from google support: https://support.google.com/payments/answer/6220303?hl=en

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gregorylinton

i have the same issue regardless of device. Ad Free worked one day. Emails to support are not answered. 

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SA Maya Natan
Quote from gregorylinton

i have the same issue regardless of device. Ad Free worked one day. Emails to support are not answered. 

Did you check you google account to see that you are still subscribed?

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gregorylinton

It was an Apple account, not Google. The money has been paid and cannot be refunded.

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gregorylinton

Works now on iPhone. Does not work on iPad.