Under review

Still getting ads although I am paying for ad-free version

anonymous 2 years ago in Android App updated by gregorylinton 2 years ago 5

How do I turn off ads if I am paying for Ad-free, but still getting ads?

Under review

Dear subscriber,

We do not have reference of your purchase.

Please make sure that the transaction went through.

Check out the following article from google support: https://support.google.com/payments/answer/6220303?hl=en

i have the same issue regardless of device. Ad Free worked one day. Emails to support are not answered. 

Did you check you google account to see that you are still subscribed?

It was an Apple account, not Google. The money has been paid and cannot be refunded.

Works now on iPhone. Does not work on iPad.