I have done both several times. It works for a day or less then I have either the same problem or a different one the next day

Thanks for trying to help me. Any other suggestions?

Under review

Hi Elizabeth. Can you try now? I have reset your login.

Nothing has changed. Screen is frozen from last week. When I open my portfolio it shows the indices in red on black background and next line is notifications. Move over to dollars,, etc on next screen and stocks are listed with information from last week. I am getting notifications several times a day.

Can you please post a screenshot?

Please confirm that you received my screenshot. I just went to Google Play store and opened the portfolio that way and it is working... for now!

Unable to get to my portfolio -- tried to answer all steps requested.